One of Kelly's most important jobs in the Senate is to assist constituents who run into difficulties when dealing with federal agencies. As your senator, she is here to help you with specific problems you may be having with Social Security benefits, veterans’ benefits, immigration, the Internal Revenue Service or any other federal agency.
Kelly has representatives in her Atlanta office who serve as liaisons between you and the federal government. We offer assistance with any federal agency. Our top three issue areas are the following:

  • US Citizenship and Immigration Services
  • Social Security Administration
  • Department of Veterans Affairs

Process for Requesting Assistance

If you have an issue with a federal agency, please contact our office in Atlanta by telephone, fax, mail or email. In order to assist you with your casework, Kelly will need your permission to contact the appropriate federal agency on your behalf.

In accordance with the Privacy Act of 1974, the individual needing assistance is required to complete a privacy release form, which gives the agency permission to release information to our office. If this is a U.S. Citizenship and Immigration Services (USCIS) issue please complete the USCIS specific privacy release form.

You may use the provided area on the privacy release to give a description of the situation or you may choose to include a cover letter going into the details of the issue. Please include any case or file numbers pertaining to your situation and send in copies of any relevant supporting information you feel would be helpful to further explain the matter.

As soon as the completed privacy release is received, our office will submit a formal congressional inquiry on your behalf. When we receive any information regarding your case, you will be promptly notified.
Our office will do everything that it can, within our authority, to attempt to resolve your case. While we cannot override a decision or order the agency to do anything contrary to existing laws and regulations, we will make sure your rights are respected and the agency’s decision is explained.

Privacy Release Form

We look forward to assisting you with your federal issue. Please send all related correspondence, including the privacy release form, to our Atlanta Office:

Office of U.S. Senator Kelly Loeffler
3625 Cumberland Boulevard, Suite 970
Atlanta, Georgia 30339

770-661-0999 (Phone)
770-661-0768 (Fax)

casework@loeffler.senate.gov
*Email address is for completed privacy release forms only.


State of Georgia Issues

While we are ready to assist you with your federal issues, there are some matters that fall outside the jurisdiction of a United States Senator.
We are unable to intervene in county, city or state matters, including:

  • Food stamps
  • Child support
  • Utility regulation
  • Welfare
  • Driver’s license issues
  • Local zoning

For matters involving state agencies, you may contact the Governor of Georgia:

203 State Capitol
Atlanta, Georgia 30334
404-656-1776 (Phone)

You can also visit www.georgia.gov for more information on state agencies.


Judicial Issues

Senate rules prohibit us from assisting you in matters dealing with the judicial system, including criminal cases, lawsuits and civil litigation such as:

  • Child custody
  • Divorce
  • Criminal prosecution

Senate rules also restrict us from being able to offer legal advice or provide attorney referrals. You can contact the State Bar of Georgia at 1-800-334-6865 for a listing of attorneys licensed to practice in the state.

Privacy Release Form

We look forward to assisting you with your federal issue. Please send all related correspondence, including the privacy release form, to our Atlanta Office:

Office of U.S. Senator Kelly Loeffler
3625 Cumberland Boulevard, Suite 970
Atlanta, Georgia 30339

770-661-0999 (Phone)
770-661-0768 (Fax)

casework@loeffler.senate.gov
*Email address is for completed privacy release forms only.